At Surya Mustard Oil, we aim to provide our customers with quality products and a reliable shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, products may be returned, and refunds or replacements may be provided.
By placing an order through our website, you agree to the terms outlined in this policy, subject to your rights under applicable law.
Customers who wish to cancel an order should contact us as soon as possible using the contact details provided below.
Before dispatch: Cancellation requests may be accepted if the order has not yet been processed for dispatch.
After dispatch: Orders may not be eligible for cancellation once they have been shipped. Please contact our customer support team for assistance.
Prepaid orders: If a cancellation is approved, the eligible refund will be processed to the original payment method or through another lawful arrangement.
We reserve the right to cancel an order due to product unavailability, payment issues, incorrect pricing, suspected fraudulent activity, or other legitimate reasons, subject to applicable law. If payment has already been collected for an order that cannot be fulfilled, we will arrange the applicable refund.
As mustard oil is a food product, returns may be restricted for hygiene and product-safety reasons. However, we will review genuine complaints involving products that are:
Damaged during transportation.
Leaking or improperly sealed upon delivery.
Incorrectly delivered.
Defective or otherwise not as described.
Expired at the time of delivery.
Customers should notify us as soon as reasonably possible after receiving the product. Please retain the product, packaging, batch details, invoice, and any relevant photographs to help us assess the complaint.
Return or replacement requests will be reviewed fairly and in accordance with applicable consumer protection laws. Nothing in this policy limits any rights or remedies available to customers under applicable law.
For hygiene and safety reasons, we generally do not accept returns for products that have been opened, used, or tampered with, or where the original seal has been broken, unless the product is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law.
We may also decline voluntary return requests for products that have been damaged through improper storage or handling after delivery, subject to applicable law.
To request a refund, return, or replacement, please follow these steps:
Contact our customer support team using the email address or phone number listed below.
Provide your order number, purchase details, and a brief description of the issue.
Where relevant, share clear photographs of the product, packaging, leakage, damage, or incorrect item received.
Keep the product and packaging available until our team provides further instructions.
Our team will review your request and inform you of the next steps.
Please do not discard a damaged or incorrectly delivered product before contacting us, unless keeping it would create a safety risk.
Once a refund is approved, it will be processed through the original payment method wherever possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution. We will communicate any applicable processing information when confirming your refund.
Where an order was paid for using cash on delivery or another payment method, we may request the necessary details to arrange the refund through an appropriate and lawful method.
Where a complaint is verified and a replacement is considered appropriate, we may arrange a replacement product or another suitable remedy in accordance with applicable law.
Replacement availability will depend on stock and delivery arrangements. If a replacement cannot reasonably be provided, we will consider an appropriate alternative, including a refund where applicable.
Where a return, replacement, or refund is approved because of a damaged, defective, leaking, incorrect, or otherwise non-conforming product, responsibility for reasonable return or replacement shipping costs will be determined in accordance with applicable law and the circumstances of the case.
For any voluntary return request that we permit, applicable shipping costs and conditions will be communicated before the return is arranged.
If an order cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, or the customer’s unavailability, our team may contact the customer to arrange another delivery attempt where possible.
If an order is returned to us or cancelled, any refund due will be assessed in accordance with applicable law and the circumstances of the order. Any deductions, if applicable, must be lawful and properly communicated.
Surya Mustard Oil reserves the right to update this Refund & Cancellation Policy when necessary to reflect changes in our business practices, delivery arrangements, or applicable laws.
The updated policy will be published on this page with a revised “Last Updated” date.
For questions about cancellations, refunds, returns, or replacements, please contact us:
Brand Name: Surya Mustard Oil
Website: https://suryamustardoil.com/surya/
Email:
bansal.manish46@yahoo.com
Phone: +91-8769806620
Please include your order number when contacting us about an existing purchase so that we can assist you efficiently.
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